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Privacy Policy
This Privacy Policy explains how Fambet Casino handles personal information when you visit the website, create or use an account, contact support or otherwise use our online casino services. We aim to collect and use information fairly, transparently and only for appropriate business, security and legal purposes.
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Information we may collect
To provide online gambling services, Fambet Casino may handle information that identifies you or is reasonably connected with your account and activity. The information collected depends on how you use the website, the services you request and the checks that may be required. Some information is provided directly by you, while other information may be created or collected when you use the website.
Review contents
Account and contact details
This may include your name, date of birth, residential details, country of residence, username, password, telephone details and email address. We may also record information you provide when you register, update your account, contact support, enter a promotion or communicate with us through the website. We may keep records of your preferences, account settings and requests so that we can provide a consistent service.
Identity and verification information
Where identity, age, location or account checks are needed, we may handle verification documents and related information. This can include information shown on identity documents, proof of address, photographs or other information used to confirm that an account is genuine and being used by the correct person. Verification information may also help us meet responsible gambling, anti-fraud and other compliance requirements.
Payment and transaction records
We may keep records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed by payment providers. We may receive or retain information needed to confirm a transaction, prevent misuse, investigate unusual activity and maintain accurate financial records. Where payment details are handled directly by a payment provider, we may receive only the information needed to identify and reconcile the transaction.
Technical, device and usage data
When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, time zone, general location information, pages viewed, referring website and information about how you interact with website features. We may also record login activity, session information, error reports and security events.
Information from other sources
In some circumstances, information may be received from payment providers, verification services, fraud prevention services, analytics providers or other parties that help operate and protect the website. We may combine this information with information held in your account where this is permitted and necessary for the purposes described in this Privacy Policy.
How we use personal information
Personal information is used to operate Fambet Casino, provide requested services and protect players and the website. We seek to use information for clear and relevant purposes and to limit access to people and service providers who need it for their role. The purposes may include the following:
- Create, maintain and administer your player account.
- Process deposits, withdrawals, wagers and other account transactions.
- Complete identity, age, location and account verification checks.
- Detect, investigate and prevent fraud, money laundering, account takeover, collusion, cheating and other misuse.
- Protect the security, availability and proper operation of the website, systems and services.
- Provide customer support, respond to enquiries and resolve complaints or account issues.
- Send service messages about your account, transactions, security, changes to services and other information needed to administer your account.
- Understand how players use the website, improve performance and develop safer and more useful features.
- Manage marketing preferences and send promotional communications where permitted and where any required consent has been provided.
- Meet legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations.
- Establish, exercise or defend legal rights and respond to lawful requests from relevant authorities.
Where consent is used for a particular purpose, you may withdraw that consent at any time. Withdrawing consent does not affect processing that was carried out before the withdrawal. It may also not stop processing that is required to provide services, protect the website, prevent fraud, maintain security or meet legal obligations. We will explain where a request may affect the services available to you.
When information may be shared
Information may be shared with carefully selected providers that help deliver the website and its services. These providers may support payment processing, identity verification, fraud prevention, information technology, hosting, security, customer support, analytics, communications and professional services. They are expected to handle information only for appropriate purposes and in accordance with their service arrangements.
Information may also be disclosed where necessary to protect players or other people, investigate suspected unlawful activity, enforce applicable terms, respond to a valid legal request or support the transfer or restructuring of a business. We take reasonable steps to ensure that information is shared only where there is an appropriate reason to do so.
Cookies, security and retention
Cookies and similar technologies
Fambet Casino may use cookies and similar technologies to keep the website working, remember preferences, maintain sessions, understand website use, improve performance and support security. Some cookies are necessary for core account and website functions, while others may help with analytics, website improvements or communications. These technologies may store or read information on your device when you visit or use the website.
You can manage, restrict or remove cookies through your browser settings. Your browser may allow you to block all cookies, accept cookies only from particular websites or delete cookies after they have been stored. If you block or delete certain cookies, some website features may not work as intended, and you may need to enter preferences or login details again. Browser settings can also provide information about cookies before they are stored on your device.
Security measures
We use reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and procedures for handling security events. Access to personal information is limited according to role and need, although no website, online service or method of transmission can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential and should use a strong, unique password. Do not share your password or allow other people to use your account. If you believe that someone has accessed your account or that your information may have been misused, change your password where possible and contact support promptly. We may ask questions to confirm your identity before discussing account information or making changes.
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling, customer support and business records. Some records must be kept for a period required by law even after an account is closed. This means that closing an account does not always result in the immediate deletion of every record connected with it.
When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical and legal limitations. Information may also be retained where it is needed to establish, exercise or defend legal rights, investigate security matters or respond to a valid request.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to reasonable verification, legal exceptions and other limits. For example, a request may be declined or delayed where providing the information would affect the rights of another person, compromise security checks or conflict with a legal record-keeping requirement.
- Access your personal information and receive an explanation of how it is used.
- Ask us to correct information that is inaccurate, incomplete or out of date.
- Ask us to delete your personal information where there is no continuing reason or legal requirement to keep it.
- Withdraw consent to marketing communications or other processing based on consent.
- Object to or ask us to limit certain processing where the circumstances allow.
- Ask questions or raise a concern about how your information is handled.
How to exercise your rights
To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@fambetcasino.online. Please describe your request clearly and include enough information for us to understand what you need. You can identify the account or information concerned without sending unnecessary personal information.
We may ask you to verify your identity before acting on a request, especially where the request concerns account, payment or verification information. This helps protect your account and prevents personal information from being disclosed to the wrong person. If a request cannot be completed in full, we will explain the relevant reason where appropriate.
You can usually stop promotional emails by using the unsubscribe option included in the message or by contacting support@fambetcasino.online. Stopping marketing does not prevent us from sending essential service communications, such as security alerts, transaction notices, account messages or information needed to administer your account.
Changes to this Privacy Policy
This Privacy Policy may be updated when our services, technology, information practices or legal obligations change. The updated version will apply from the date it is made available on the website. We encourage you to review this page from time to time so that you remain informed about how personal information is handled. If an update is significant, we may provide additional notice through the website or your account where appropriate.
By continuing to use the website after an updated Privacy Policy is made available, you acknowledge that you have had the opportunity to review the updated information. If you have questions about this Privacy Policy or the way your information is handled, you can contact support@fambetcasino.online.
